Refund & Cancellation Policy

This policy explains how cancellations and refunds work for DataExtract subscriptions and points top-up packs. All payments are processed in Indian Rupees (INR) via Razorpay.

1. Nature of the service

DataExtract is a digital, usage-based service. Each processed document immediately consumes points and incurs real third-party AI costs on our side. Points and the processing they pay for are therefore consumable digital goods.

2. Subscriptions

• You can cancel your subscription at any time from your Account. Cancellation stops future renewals.
• After cancellation you keep access to your remaining points until the end of the current billing period; the plan does not auto-renew thereafter.
• Monthly subscription fees already charged are generally non-refundable, except as described below or where required by law.

3. Top-up packs

• One-time points packs are non-expiring but, once purchased, are generally non-refundable as they are consumable digital credits.

4. When we do offer refunds

We will review refund requests in good faith and may issue a full or partial refund where:

• You were charged in error or charged more than once for the same order.
• A technical fault on our side prevented the service from working and we were unable to resolve it.
• The points purchased were largely unused and the request is made within 7 days of purchase.

Points already consumed on processing are not refundable, since the underlying AI costs have been incurred. Note that if a job fails on our side, the points for that job are automatically refunded to your balance — no request needed.

5. How to request a refund

Email support@dataextract.net from your account email with your order/ payment reference and the reason. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via Razorpay, typically within 5–7 business days (timing depends on your bank/card issuer).

6. Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute.

7. Contact

DataExtract · support@dataextract.net · +91 7908 177 957 · Vill/Post: Nabagram, PS: Jamalpur, Dist: Purba Bardhaman, West Bengal 713166